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Privacy and Cookies Policy
We are committed to protecting the privacy of all visitors to the cookshop.biz domain and its subdomains ("Website") and make use of its service ("Service"), including all visitors who access the Website or Service through any mobile application or other platform or device. Please read the following Privacy and Cookies Policy which explains how we use and protect your information.

By visiting and/or using the Service on the Website, you agree and where required you consent to the collection, use and transfer of your information as set out in this policy.

The Website uses cookies to improve the quality of our site and service, and to try and make your browsing experience meaningful. When you enter our site our web server sends a cookie to your computer which allows us to recognise your computer but not specifically who is using it. By associating the identification numbers in the cookies with other customer information when for example you log-in to the site, then we know that the cookie information relates to you.

By visiting and/or using the Service on the Website, you consent to our cookie settings and agree that you understand this policy which explains how you can manage your cookie choices and preferences.

1. INFORMATION THAT WE COLLECT FROM YOU

1.1. When you visit the Website or use the Service to make an Order from a Vendor through the Website, you may be asked to provide information about yourself including your name, contact details (such as telephone and mobile numbers and e-mail address) and payment information (such as credit or debit card information). We may also collect information about your usage of the Website and Service and information about you from the materials (such as messages and reviews) you post to the Website and the e-mails or letters you send to us.

1.2. By accessing Cookshop.biz information and/or the Website or Service using mobile digital routes such as (but not limited to) mobile, tablet or other devices/technology including mobile applications, then you should expect that our data collection and usage as set out in this Privacy and Cookies Policy will apply in that context too. We may collect technical information from your mobile device or your use of the Website or the Service through a mobile device, for example, location data and certain characteristics of, and performance data about, your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the Website or Service through your mobile device(s) via any Cookshop.biz mobile application, through your mobile's browser or otherwise.

2. USE OF YOUR INFORMATION

2.1. Your information will enable us to provide you with access to the relevant parts of the Website and to supply the Service. It will also enable us to bill you and enable us and/or a Vendor with whom you have placed an Order to contact you where necessary concerning the Service. For example, we and/or the Vendor may use your information to provide you with status updates or other information regarding your Order by e-mail, telephone, mobile or mobile messaging (e.g. SMS, MMS etc.). We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud. Where appropriate, now and in the future you may have the ability to express your preferences around the use of your data as set out in this Privacy and Cookies Policy and this may be exercised though your chosen method of using the Service, for example mobile, mobile applications or any representation of the Website.

2.2. We may use your information to contact you for your views on the Service and to notify you occasionally about important changes or developments to the Website or the Service.

2.3. Where you have indicated accordingly, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail.

2.4. Where you have indicated accordingly, you agree that we may also share information with third parties (including those in the food, drink, leisure, marketing and advertising sectors) to use your information in order to let you know about goods and services which may be of interest to you (by post, telephone, mobile messaging (e.g. SMS, MMS etc.) and/or e-mail) and to help us analyse the information we collect so that we can administer, support, improve and develop our business and services to you.

2.5. If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details set out in paragraph 7 below and/or amending your profile accordingly.

2.6. Please note that by submitting Reviews regarding the Website, Service and/or Vendors, you consent to us to use such Reviews on the Website and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you reside (and any other information that you may from time to time consent to us disclosing).

3. DISCLOSURE OF YOUR INFORMATION

3.1. The information you provide to us will be transferred to and stored on our servers which may be in or outside Liberia, and may be accessed by or given to our staff and agents working outside Liberia and third parties including subsidiaries and affiliates who act for us for the purposes set out in this policy or for other purposes notified to you from time to time in this policy. We will always take steps to ensure that your information is treated in accordance with this policy.

3.2. The third parties with whom we share your information may undertake various activities such as processing credit card payments and providing support services for us. In addition, we may need to provide your information to any Restaurants and/or Vendors that you have placed an Order with so as to allow the Restaurant and/or Vendor to process and deliver your Order. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy and Cookies Policy.

3.3. If you have consented we may allow carefully selected third parties, including marketing and advertising companies, our affiliates and associates, to contact you occasionally about services that may be of interest to you. They may contact you by post, telephone, mobile messaging (e.g. SMS, MMS, etc.) as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know by using the contact details set out in paragraph 7 below and/or by amending your profile accordingly.

3.4. If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

3.5. We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce the Website Terms and any other agreement; or to protect our rights or the rights of Restaurants and/or Vendors or other third parties. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention.

4. SECURITY AND DATA RETENTION

4.1. We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires.

4.2. Where you have chosen a password or PIN number which allows you to access certain parts or features of the Website, you are responsible for keeping this password or PIN number confidential. We advise you not to share your password with anyone. Unless we negligently disclose your password to a third party, we will not be liable for any unauthorised transactions entered into using your name and password.

4.3. The transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5. COOKIES

5.1. Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the site. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are only used where you ask us to remember your login details for when you next return to the site and will last for a longer duration.

5.2. The cookies used on the Website are explained below and based on the International Chamber of Commerce guide for cookie categories: (a) Strictly Necessary Cookies, (b) Performance Cookies, (c) Functionality Cookies, and (d) Targeting and Sharing Cookies.

5.3. Strictly Necessary Cookies

5.3.1. Strictly necessary cookies allow you to use essential features of our site such as enabling you to order takeaway more easily. The essential features of our site require strictly necessary cookies so that we can remember your postcode and what is in your shopping basket whilst you continue to order products from our site and/or navigate to different pages of the site during your browsing session. We are also able to identify you as being logged in to cookshop.biz and to ensure that you are able to access the appropriate features on our site. If you choose not to accept these cookies, you will be unable to use our site for ordering takeaway, only for browsing.

5.3.2. The Website uses strictly necessary cookies to ensure that you can order more easily. These cookies remember information about where you are on the site and what is in your basket so that you can order from Cookshop.biz easily.

5.4. Performance Cookies

5.4.1. Performance cookies collect information about how you use our site, so that we can improve the quality of our site and service.

5.4.2. The Website uses performance cookies to provide statistics on how our site is used, monitor other websites that link to ours, and help us improve the site by measuring usage information and any errors which occur during our users browsing experience; including Piwik and Google Analytics, two web analytics services.

5.4.4. Piwik and Google Analytics use cookies in order to evaluate your use of the Cookshop.biz website. Both Piwik and Google store the information collected by cookies on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. To reject or delete these cookies, visit: google.com/intl/en/policies/privacy.

5.5. Functionality Cookies

5.5.1. Functionality cookies provide you with improved site functionality by allowing access to additional services or to enhance your future visits to our site.

5.5.2. Cookshop.biz uses functionality cookies to provide you with improved site functionality whilst you are browsing. These cookies may share information with partners to provide services on our site. The information shared is only to be used to provide the service, product or function and not for any other purpose.

5.6. Targeting and Sharing Cookies

5.6.1. Targeting and sharing cookies offer you a customised browsing experience by providing you with interest based services both on this website as well as others. These cookies only collect information by reference to the IP address that you are using. Some of these customised browsing experiences may be linked to services provided by third parties which provide these services for recognizing that you have visited our website. This information is used to inform you of products and/or services which may be of interest to you or for services provided by our third party partners.

5.6.2. Targeting and sharing cookies may also link to social networks such as Facebook or Twitter provide advertising agencies with information on your visit so that they can present you with adverts which may be of interest to you.

5.6.4. The Website uses targeting and sharing cookies to allow social tracking and traffic analysis through a service called AddThis. Data is only used in aggregate and the cookies persist until they expire, and are then deleted.

5.7. Managing your Cookie Preferences

5.7.1. Some of the cookies used by our site are served by us, and some are served by third parties who are delivering services on our behalf. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies used on our site you may not be able to take full advantage of our site if you do so.

5.7.2. We are continually striving to develop improved ways of managing your cookie preferences. As new technologies and solutions emerge, this cookies policy may be updated to reflect any such advances in technology and preference management tools.

6. ACCESSING AND UPDATING

6.1. You have the right to see the information we hold about you ("Access Request") and to ask us to make any changes to ensure that it is accurate and up to date. If you wish to do this, please contact us using the contact details set out in paragraph 7 below. In the event that you make an Access Request, we reserve the right to charge a fee of one dollar (USD 1.00) to meet our costs in providing you with details of the information we hold about you.

7. CONTACT

7.1. All comments, queries and requests relating to our use of your information are welcomed and should be addressed to Cookshop Food Services at the Afropolitan Building, Intersection of Benson and Newport Streets in Monrovia, Liberia, or by contacting us directly here.

8. CHANGES TO OUR PRIVACY AND COOKIES POLICY

8.1. Any changes to our Privacy and Cookies Policy will be posted to the Website and, where appropriate, through e-mail notification.