Terms and Conditions
Find Food
These terms and conditions, together with the Privacy and Cookies Policy, set out the full terms and conditions ("Website Terms") on which Cookshop Food Services, Inc. ("we", "us", "our" or "Cookshop.biz"), provide our services through our domain cookshop.biz and its subdomains, our mobile or desktop application, or our other technologies through which you access our services (together, "Website").

Use of the Website is subject to these Website Terms which fully govern the use of the Website. Please read these Website Terms carefully before ordering any products through the Website, as your purchase of any products or services on the Website is subject to these Website Terms.

If you are unsure of the meaning of any part of or have any questions regarding these Website Terms, you must not hesitate to contact us for clarification. By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Website immediately, and you will not be able to order any products through the Website.

We reserve the right to change these Website Terms from time to time by changing them on this page. We advise you to print a copy of these Website Terms for future reference.

1. INTRODUCTION

1.1. Company details: Cookshop Food Services, Inc., also known as, Cookshop.biz is a company registered in Liberia with Enterprise Code 051314344, Tax Identification Number 500134785, and registered office located at the Afropolitan Building, Intersection of Benson and Newport Streets in Monrovia, Liberia.

1.2. Service: We provide a way for you to communicate your orders ("Orders") for products ("Products") to delivery or takeaway restaurants ("Restaurants and/or Vendors") displayed on the Website (the "Service").

2. WEBSITE ACCESS

2.1. Website access: You may access some areas of the Website without making an Order or registering your details with us. Most areas of the Website are open to everyone.

2.1.1. You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your Internet connection are aware of these Website Terms and that they comply with them.

2.2. Registration and subscriptions: Certain services and related features that may be made available on the Website may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Website is solely responsible for keeping passwords and other account identifiers safe and secure.

2.2.1. The registration or subscription account owner is entirely responsible for all activities that occur under that account. You must notify us of any unauthorized use of your password or account. The Website shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this responsibility.

2.2.2. During the registration process you agree to receive promotional messages or emails from the Website. You can subsequently opt out of receiving such promotions through the Website.

2.3. Improper access: We specifically prohibit actions such as, but not limited to, accessing our servers or internal computer systems, interfering in any way with the functionality of this website, gathering or altering any underlying software code, infringing any intellectual property rights, and any other actions and similar actions that we deem to be wrongful, destructive, or inappropriate use of the Website. You must not misuse the Website by hacking or scraping.

3. STATUS AND ACKNOWLEDGEMENTS

3.1. Capacity and age: By placing an Order through the Website, you warrant that:

3.1.1. You are legally capable of entering into binding contracts; and

3.1.2. You are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.

3.2. Alcohol and cigarettes: Furthermore, you acknowledge and agree that:

3.2.1. It is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18;

3.2.2. Cigarettes are not for sale to persons under the age of 18; and

3.2.3. Orders containing either alcohol or cigarettes can therefore not be accepted from or on behalf of persons under the age of 18.

4. ORDER, DELIVERY, AND SALE

4.1. Browsing and ordering: Once you have selected the Products you wish to order from the menu of your chosen Restaurant and/or Vendor and provided the other required information, you will be given the opportunity to submit your Order by clicking or selecting the "proceed", "place my order", "checkout" or similar button. It is important that you check all the information that you enter and correct any errors before clicking or selecting this button; once you do so we will start processing your Order and errors cannot be corrected.

4.1.1. Browsing the website and gathering information regarding the services provided does not constitute an offer to sell, but merely an invitation. An Order is only made once you have selected the item or items you intend to purchase, chosen your preferred payment method, proceeded to the checkout and completed the checkout process.

4.1.2. Acceptance of an Order is not made when the seller contacts you by phone or by email to confirm that the order has been placed online. Your Order is only accepted when the product has been dispatched and we attempt to notify you of the dispatch of your the product.

4.2. Order modifications: Once you have submitted your Order and your payment has been authorised, you will not be entitled to change or cancel your Order, nor will you be entitled to a refund.

4.2.1. If you wish to change or cancel your Order, you may contact our Call Center Agents as described in paragraph 6.3 and they will attempt to contact the Restaurant and/or Vendor in order to communicate your requests. However, there is no guarantee that we will be able to reach the Restaurant and/or Vendor or that the Restaurant and/or Vendor will agree to your requests as they may have already started processing your Order.

4.3. Payment of orders: Where any payment you make is not authorised, your Order will not be processed or communicated to the relevant Restaurant and/or Vendor.

4.4. Order processing and rejections: On receipt of your Order, we will begin processing it by sending it to the relevant Restaurant and/or Vendor and will attempt to notify you by email or through other electronic means that your Order has been received and is being processed.

4.4.1. Please note that any confirmation page that you may see on the Website and any Order confirmation email that you may receive each merely indicate that your Order has been received and is being processed by us, and does not necessarily mean that your Order has been accepted by the Restaurant and/or Vendor.

4.4.2. Before your order is confirmed, you may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. However, Cookshop.biz reserves the right to refuse or cancel any order for any reason at any given time.

4.4.3. We encourage all our Restaurants and/or Vendors to accept all Orders and to communicate any rejection promptly, and we will attempt to notify you by email or through other electronic means as soon as reasonably practicable if we reject your order or a Restaurant and/or Vendor rejects your Order. However, we and Restaurants and/or Vendors have the discretion to reject Orders at any time and for any reason.

4.5. Delivery of orders: Estimated times for deliveries and collections are provided by the Restaurants and/or Vendors are approximated and only estimates. Neither we nor the Restaurants and/or Vendors guarantee that Orders will be delivered or will be available for collection within the estimated times.

4.6. Vouchers, discounts, and coupons: We will, from time to time, issue vouchers for use on the Website, including vouchers with a credit value and promotional discount vouchers ("Vouchers").

4.6.1. Vouchers may only be redeemed towards Orders from Restaurants and/or Vendors made through the Website by registered users with an online account.

4.6.2. Vouchers must be applied no later than the deadline specified on Voucher and/or at the time the Voucher is issued by entering the relevant code ("Voucher Code"), and will expire if not applied by this date. If the Voucher has a credit value and is is applied before the expiry date, the online account will be credited by the relevant amount.

4.6.3. If the Order value is less than the Voucher value that has been credited to the online account, no change or cash will be given. However, any balance will be left as a credit in the customer account, and may be redeemed against subsequent Orders.

4.6.4. If the Order value is more than the Voucher value that has been credited to the customer account, the remaining balance must be paid for the Order.

4.6.5. Unless otherwise stated, Vouchers and Voucher Codes are only valid for one use. Once the Voucher Code has been used (whether in an authorised or unauthorised manner), the Voucher Code will be void. Voucher recipients are responsible for ensuring that their Voucher Codes are not used by someone else.

4.6.6. The right to use a Voucher is personal to the original recipient and may not be transferred. No Voucher may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without our prior written permission. In particular, Vouchers distributed or circulated without our written approval, for example on an Internet message board or on a "bargains" website, are not valid for use and may be refused or cancelled.

4.6.7. Unless otherwise provided or specified:

4.6.7.1. Vouchers may not be used in conjunction with other Vouchers or any other discounts or promotions provided or advertised from time to time;

4.6.7.2. each Voucher will be valid for use by a recipient only once;

4.6.7.3. each customer or household is limited to one Voucher per promotion or offer; and

4.6.7.4. the right to use a Voucher is personal to the original recipient and may not be transferred.

4.6.8. When you use a Voucher you warrant to us that you are the duly authorised recipient of the Voucher and that you are using it in accordance with these terms, lawfully, legally and in good faith.

4.6.8.1. If we believe in our sole discretion that a Voucher is being used in breach of these terms, unlawfully, illegally or in bad faith, we may reject or cancel the Voucher.

4.6.9. Vouchers may not be exchanged for cash.

4.6.10. We shall not be liable to any customer or household for any loss or claim arising out of the refusal, rejection, cancellation or withdrawal of any Voucher or any failure or inability of a customer or household to use a Voucher for any reason.

4.6.11. We reserve the right, at any time and in its sole discretion, to add to or amend these terms and conditions in relation to the use of Vouchers or to vary or terminate the operation of a Voucher at any time without notice.

4.7. Account balances: You may choose to use a virtual money account which enables you to make online payments through our Website ("Account Balance"). The virtual money held in your Account Balance does not expire, will not earn any interest, and cannot be exchanged for cash or transferred to a credit or debit card, mobile money account, or digital wallet.

4.7.1. Your Account Balance is denominated in a currency of your choice.

4.7.2. You can deposit into your Account Balance, using the methods described below.

4.7.3. You cannot withdraw from your Account Balance, the virtual money in your Account Balance can only be used as payment for Order.

4.7.4. To activate your Account Balance, you you must be of 18 years or older, verify your identity using your email address and phone number, and provide a PIN number for secure access.

4.7.5. All information you provide during the activation process or any time thereafter must be accurate and truthful.

4.7.6. You may deactivate your Account Balance at any time by contacting Cookshop.biz. If your Account Balance holds a balance at the time of its closure, we will ask you to make payments or risk forfeiting your virtual money.

4.7.6.1. For a reasonable period of time, we will retain virtual money for deactivated accounts for the purpose of handling errors or mistaken deactivations.

4.7.6.2. After the expiry of this period you will not be able to access your Account Balance and will forfiet your virtual money.

4.7.7. You must ensure that the information recorded on your Account Balance is always accurate and up to date and we shall not be liable for any loss arising out of your failure to do so. We may ask you at any time to confirm the accuracy of your information or to provide documents or other evidence.

4.7.8. We may contact you by email from time to time with information or notices regarding your Account Balance. It is your responsibility to regularly check the proper functioning of your email account to receive these messages promptly. We shall not be liable for any loss arising out of your failure to do so.

4.7.9. Deposits and payments are displayed in your online transactions history on the Website. You should check your transaction history regularly and report any irregularities or clarify any questions you have as soon as possible by contacting our Call Center.

4.7.10. You must take all reasonable steps to keep your Account Balance password and PIN number safe at all times and never disclose it to anyone. You must never allow anyone to access your Account Balance or watch you accessing your Account Balance.

4.7.10.1. Our personnel will never ask you to provide your password or PIN number to us or to a third party.

4.7.10.2. Any message you receive or website you visit that asks for your password, other than the Website, should be reported to us. If you are in doubt whether a website is genuine, you should contact the Call Center. It is advisable to change your passwords and PIN numbers regularly in order to reduce the risk of a security breach.

4.7.10.3. We advise you not to choose a password that is easily guessed from information someone might know or gather about you or a password that has a meaning.

4.7.11. If you have any indication or suspicion of your Account Balance, login details, password, PIN number, or other security feature being lost, stolen, misappropriated, used without authorisation or otherwise compromised, you are advised to change your password and PIN number. You must contact the Call Center without undue delay on becoming aware of any loss, theft, misappropriation or unauthorised use of your Account Balance, login details, password or other security features. Any undue delay in notifying us may not only affect the security of your Account Balance but may result in you being liable for any losses as a result. If you suspect that your Account Balance was accessed by someone else, you should also contact the police and report the incident.

4.7.12. We may suspend your Account Balance or otherwise restrict its functionality on reasonable grounds relating to the security of the Account Balance or any of its security features or if we reasonably suspect that an unauthorised or fraudulent use of your Account Balance has occurred or that any of its security features have been compromised. We will notify you of any suspension or restriction and of the reasons for such suspension or restriction in advance or, where we are unable to do so, immediately after the suspension or restriction has been imposed, unless notifying you would be unlawful or compromise our reasonable security interests. We will lift the suspension and/or the restriction as soon as practicable after the reasons for the suspension and/or restriction have ceased to exist.

4.7.13. You must take all reasonable care to ensure that your verified email account and phone number are secure and only accessed by you, as your verified email address and phone number may be used to reset passwords and PIN numbers or to communicate with you about the security of your Account Balance. In case any of the verfied email address or phone number for your Account Balance are compromised, you should without undue delay after becoming aware of this contact the Call Center, your email service provider, your phone service provider, and the police and report the incident.

4.7.14. Irrespective of whether you are using a public, a shared or your own computer to access your Account Balance, you must always ensure that your login details are not stored by the browser or cached or otherwise recorded. You should never use any functionality that allows login details or passwords to be stored by the computer you are using.

4.7.15. We reserve the right to carry out any necessary money laundering, terrorism financing, fraud or other illegal activity checks in relation to your funds, even after you have closed your Account Balance.

4.7.16. You can deposit into your Account Balance by visiting the Website and following the relevant instructions to purchase a balance top-up or recharge code. Refunds from other online payments methods, such as credit or debit cards, mobile money accounts, and digital wallets, that are not pre-authorized are also deposited into your Account Balance.

4.7.17. From time to time, you may be asked to answer security questions or to complete other activities that we may reasonably require to ensure proper authorisation and usage of your Account Balance.

4.7.18. If you deposit into your Account Balance using a payment instrument that may be subject to chargeback rights such as (but not limited to) credit or debit card or direct debit, you declare that you will not exercise such chargeback right other than for unauthorised use of the payment instrument or for a breach by us of these Terms which would result in you having a right to a refund of the deposit.

4.7.18.1. We reserve the right to charge you fees and expenses we incur in connection with such chargeback and any action undertaken to challenge the same. We may also charge you a chargebacks fee of one hundred dollars (USD 100.00).

4.7.19. If a chargeback or reversal of a deposit or any other transaction results in a negative balance in your Account Balance, you will be required to repay such negative balance by uploading sufficient funds into your Account Balance. Failure to do so is a breach of these Terms of Use. Repayment of the negative balance is due immediately without notice.

4.7.19.1. We reserve the right, at any time, to send you reminders or to take other debt collection measures including but not limited to mandating a debt collection agency or solicitors or to pursue the claim in court. We reserve the right to charge you the expenses we reasonably incur in connection with any debt collection or enforcement efforts.

4.7.20. Deposits into your Account Balance will be credited to your Account Balance after the payment for the top-up or recharge code has been received by us. In case the payment does not reach us within a reasonable time, we will deduct such reversed transaction from your Account Balance. If your Account Balance is insufficient, we reserve the right to require repayment from you.

4.7.21. Deposits are subject to fees and currency conversion fees depending on which payment instrument is chosen.

4.7.22. To pay for an Order with your Account Balance, you are required to authorise the payment with your login details, password, and PIN number. We may also ask you additional security questions relating to you or your Account Balance.

4.8. Top-ups and recharge codes: You may, from time to time, purchase top-up or recharge codes for use on the Website to deposit virtual money into your Account Balance ("Top-up Codes").

4.8.1. Top-up Codes may only be purchased through the Website by registered users with an online account.

4.8.5. Top-up Codes are only valid for one use. Once the Top-up Code has been used (whether in an authorised or unauthorised manner), the Top-up Code will be void. Top-up Code recipients are responsible for ensuring that their Top-up Code is not used by someone else.

4.8.6. The right to use a Top-up Code is personal to the original recipient and may not be transferred. No Top-up Code may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without our prior written permission.

4.8.8. When you use a Top-up Code you warrant to us that you are the duly authorised recipient of the Top-up Code and that you are using it in accordance with these terms, lawfully, legally and in good faith.

4.8.8.1. If we believe in our sole discretion that a Top-up Code is being used in breach of these terms, unlawfully, illegally or in bad faith, we may reject or cancel the Top-up Code.

4.8.9. Top-up Codes may not be exchanged for cash.

4.8.10. We shall not be liable to any customer or household for any loss or claim arising out of the refusal, rejection, cancellation or withdrawal of any Top-up Code or any failure or inability of a customer or household to use a Top-up Code for any reason.

4.8.11. We reserve the right, at any time and in its sole discretion, to add to or amend these terms and conditions in relation to the use of Top-up Codes or to vary or terminate the operation of a Top-up Code at any time without notice.

4.9. Competitions: Competitions are open to individuals of 18 years or older, except employees, managers, directors, and associates of Cookshop.biz, their associated, affiliated or subsidiary companies, and their families, agents, or anyone connected with the competition.

4.9.1. Upon completion of a competition, winners will be responsible for ensuring they are able to accept the relevant prize.

4.9.2. We reserve the right to redraw a competition winner if the relevant prize is not accepted or claimed within a reasonable time period.

4.9.3. Completing and submitting a competition entry form will be deemed acceptance these Terms.

4.9.4. The competition shall be governed by the laws of the Republic of Liberia and subject to the exclusive jurisdiction of Liberian courts.

4.9.5. Any personal data collected as part of any competition will be processed in accordance with our Privacy and Cookies Policy.

4.9.6. We reserve the right to withdraw any competition at any time without prior written notice and/or to alter or amend these Terms for any competition at any time.

4.9.7. Our decision is final and binding in all matters relating to any competition and no correspondence will be entered into.

5. PRICING AND PAYMENTS

5.1. Product prices, tax, delivery, and other costs: Prices will be as quoted on the Website. These prices may include tax, delivery, and other costs (if you opt for delivery instead of pickup) and any additional charges imposed by us and the Restaurant and/or Vendor (if you pay for your Order online). These will be added to the total amount due where applicable.

5.2. Incorrect pricing: The Website contains a large number of menus and it is possible that some of the menus may include incorrect prices. If the correct price for an Order is higher than the price stated on the Website, we will normally contact you before the relevant Order is dispatched. In such an event, neither we nor the relevant Restaurant and/or Vendor is under any obligation to ensure that the Order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.

5.3. Payment methods: Payment for Orders must be made in cash to the Restaurant and/or Vendor for pickup or at the point of delivery to you, or through an online payment method, including but not limited to, accepted credit or debit card, mobile money account, or digital wallet through the Website, if possible.

5.4. Card payments: If you pay by credit or debit card, you may be required to show the card to the Restaurant and/or Vendor at the time of delivery as proof of identification and so that they can check that the card conforms with the receipt data for the Order.

5.5. Online payments: Please note that from time to time there may be delays with the processing of online payments and transactions, whether by credit or debit card, mobile money account, or digital wallet through the Website; this may result in payments taking up to sixty (60) days to be deducted from your bank account, charged to your credit or debit card, or deducted from your mobile money account or digital wallet.

5.6. Credit and discount vouchers: A credit or discount may apply to your Order if you use a promotional voucher or code recognised by the Website and endorsed by Cookshop.biz, and you pay for any balance by credit or debit card. Please note that because of standard banking procedures, your bank or card issuer will initially "ring-fence" the full amount of the Order (before any credit or discount) in your account for between 3 to 5 working days (or longer, depending on your bank or card issuer), and this amount will therefore be unavailable in your account for that period. The credit or discount will be applied at the time your bank or card issuer transfers the funds for your Order to us, at which point the credit or discounted amount will not be transferred to us and will instead be released by your bank or card issuer back into your available balance. You acknowledge and agree that neither we nor the relevant Restaurant and/or Vendor will be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.

5.7. Rejected Orders: Because of standard banking procedures, once you have submitted an Order that you are paying for by credit or debit card, mobile money account, or digital wallet and your payment has been authorised, your bank, card issuer, mobile money account provider or digital wallet may "ring-fence" the full or partial amount of your Order. If so, your Order is subsequently rejected by the Restaurant and/or Vendor (as described in paragraph 4.4 above) or cancelled for any other reason, your bank, card issuer, mobile money account provider or digital wallet will not transfer the funds for the Order to us, and will instead release the relevant amount back into your available balance. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that neither we nor the relevant Restaurant and/or Vendor will be responsible or liable to you in relation to this delay by your bank, card issuer, mobile money account provider or digital wallet in the release of funds.

6. CUSTOMER CARE

6.1. General: Customer care is extremely important to us. Subject to paragraphs 6.5 and 11, our Call Center Agents will therefore try to assist you where possible if you have any problems with your Order. You can contact our Call Center by clicking or selecting the "Need help?", "Help" or similar button or by calling the telephone number shown on the Website.

6.2. Questions: If your Order is taking longer than expected or you have any other problems with your Order, you can contact our Call Center as described above and one of our Managers will attempt to contact the Restaurant and/or Vendor in order to follow up on your query.

6.3. Changing or cancelling your Order: If you wish to change or cancel your Order after it has been submitted and payment has been authorised, you may contact our Call Center Agents as described above and they will attempt to contact the Restaurant and/or Vendor in order to communicate your requests. However, there is no guarantee that we will be able to reach the Restaurant and/or Vendor or that the Restaurant and/or Vendor will agree to your requests as they may have already started processing your Order.

6.4. Complaints or feedback: In the event that you are dissatisfied with the quality of any Products or the service provided by a Restaurant and/or Vendor, please consider providing feedback in the form of questions, comments, suggestions, ratings, and reviews on the Website (together, "Reviews") to reflect your experience. The Reviews are an important part of our quality control process.

6.5. Compensation and refunds: If you are dissatisfied with the quality of any Products or the service provided by a Restaurant and/or Vendor or Cookshop.biz and wish to seek a refund, a proportionate price reduction or any other compensation, you should contact our Call Center or Cookshop.biz and we will lodge your complaint to the Restaurant and/or Vendor, if necessary. However, where appropriate, we may request that you follow the Restaurant and/or Vendor's own complaint procedures.

6.5.1. If you are unable to contact the Restaurant and/or Vendor, or the Restaurant and/or Vendor refuses to deal with your complaint, you can contact our Call Center as described above within 48 hours of placing your Order and one of our Managers will attempt to contact the Restaurant and/or Vendor directly in order to request compensation on your behalf.

6.5.2. We have no control over Restaurants and/or Vendors and the quality of the Products or service that they provide, and we may not be able to provide and have no responsibility or liability for providing, any compensation to you on behalf of any Restaurant and/or Vendor.

6.6. Returns and Cancellations: Before returning or cancelling an item or Order, contact our Call Center to make sure your item or Order is eligible for return or cancellation.

6.6.1. Cooked or otherwise prepared food items or Orders cannot be be returned.

6.6.2. Once confirmed, cooked or otherwise prepared food items and Orders cannot be cancelled.

6.6.3. For all other items, you may contact our Call Center or Cookshop.biz directly for information on returns and cancellations, no later than 24 hours after completion of the Order, whether for pickup or delivery. Our Call Center Agents will attempt to contact the Restaurant and/or Vendor in order to communicate your requests. However, there is no guarantee that we will be able to reach the Restaurant and/or Vendor or that the Restaurant and/or Vendor will agree to your requests.

7. LICENCE, INTELLECTUAL PROPERTY, AND OTHER RIGHTS

7.1. Terms of permitted use: We grant you a non-transferable, revocable and non-exclusive license to use the Website, in accordance with the Website Terms, for such things as browsing products and services sold on the site, gathering prior information regarding our products and services, and making purchases. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. You are permitted to use the Website and print and download extracts from the Website for your own personal non-commercial use on the following basis:

7.1.1. Unless otherwise stated, the copyright and other intellectual property rights in the Website and in material published on it (including without limitation photographs and graphical images) are owned by us or our licensors. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these Website Terms, any use of extracts from the Website other than in accordance with paragraph 7.1 is prohibited.

7.1.2. You must not modify the digital or paper copies of any materials that you print off in accordance with paragraph 7.1 and you must not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.

7.1.3. You must ensure that our status as the author of the material on the Website is always acknowledged.

7.1.4. You are not allowed to use any of the materials on the Website or the Website itself for commercial purposes without obtaining a licence from us to do so.

7.2. Intellectual property: All intellectual property rights and database rights, whether registered or unregistered, in the Website, information content on the Website and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain at all times vested in us or our licensors. Use of such material will only be permitted as expressly authorized by us or our licensors.

7.2.1. Any unauthorised use of the material and content of this website is strictly prohibited and you agree not to, or facilitate any third party to, copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

7.3. Limitation on use: Except as stated in paragraph 7.1, the Website may not be used, and no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service, without our prior written permission.

7.3. Reservation of rights: Any rights not expressly granted in these Website Terms are reserved.

8. SERVICE AVAILABILITY

8.1. Website availability: While we try to ensure the Website is normally available twenty four (24) hours a day, we do not undertake any obligation to do so, and we will not be liable to you if the Website is unavailable at any time or for any period.

8.2. Suspension of service: You accept that service interruption may occur in order to allow for website improvements, scheduled maintenance or may also be due to outside factors beyond our control. Access to the Website may be suspended temporarily at any time and without notice.

8.3. Information security: The transmission of information via the internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.

9. USER SUBMISSIONS AND REVIEWS

9.1. General: Other than personally identifiable information, which is covered under our Privacy and Cookies Policy, anything you submit, post, transmit or upload to the Website, including without limitation Reviews, ("User Submission") will become our sole and exclusive property and will not be returned to you.

9.1.1. By posting, uploading or transmitting any User Submission, you represent and warrant that you own or otherwise control all of the rights to such User Submission and that it can be considered non-confidential and non-proprietary.

9.1.2. You agree that we will have no obligations with respect to any User Submission, and that we and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use any User Submission and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.

9.1.3. You represent and warrant that that any User Submission you post, upload or transmit does not and will not breach any of the restrictions in paragraphs 9.2 to 9.3 below.

9.1.4. You also grant us the right to use the name that you submit, in connection with any Reviews.

9.2. User Submission Policy: You are prohibited from posting, uploading or transmitting to or from the Website any User Submission (including any Reviews) that:

9.2.1. breaches any applicable local, national or international law;

9.2.2. is unlawful or fraudulent;

9.2.3. amounts to unauthorised advertising; or

9.2.4. contains viruses or any other harmful programs.

9.3. Reviews Policy: In particular (but without limitation), any Reviews that you submit through the Website must not:

9.3.1. contain any defamatory, obscene or offensive material;

9.3.2. promote violence or discrimination;

9.3.3. infringe the intellectual property rights of another person;

9.3.4. breach any legal duty owed to a third party (such as a duty of confidence);

9.3.5. promote illegal activity or invade another's privacy;

9.3.6. give the impression that they originate from us; or

9.3.7. be used to impersonate another person or to misrepresent your affiliation with another person.

9.4. Removal of Reviews: The prohibited acts listed in paragraphs 9.2 and 9.3 above are non-exhaustive. We reserve the right (but do not undertake, except as required by law, any obligation) and have the sole discretion to remove or edit at any time any Reviews or other User Submission posted, uploaded or transmitted to the Website that we determine breaches a prohibition in paragraphs 9.2 or 9.3 above, is otherwise objectionable or may expose us or any third parties to any harm or liability of any type, or for any other reason.

9.5. Use of Reviews: The Reviews and other User Submission contained on the Website are for information purposes only and do not constitute advice from us. Reviews and User Submission reflect the opinions of customers who have ordered through the Website or other third parties, and any statements, advice or opinions provided by such persons are theirs only. Accordingly, to the fullest extent permitted by law, we assume no responsibility or liability to any person for any Reviews or other User Submission, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that you may encounter in any such materials.

9.6. Liability: You agree to indemnify us against any losses, damages and claims (and all related costs) incurred by or made against us by a Restaurant and/or Vendor or any other third party arising out of or in connection with any Reviews or other User Submission that you provide in breach of any of the representations and warranties, agreements or restrictions set forth in this paragraph 9.

9.7. Disclosure to authorities and courts: You acknowledge that we will fully co-operate with any competent authority requesting or directing us to disclose the identity or location of anyone posting any Reviews or other User Submission in breach of paragraph 9.2 or 9.3 or any other applicable restriction and you release us to the fullest extent permitted by law from all liability in relation to such disclosure.

10. LINKS AND THIRD PARTY WEBSITES

10.1. Third party websites: Links to third party websites for the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed and do not control any of these third party websites (and are not responsible for these websites or their content or availability). We do not endorse or make any representation about these websites, their content, or the results from using such websites or content. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.

10.2. Linking permission: You may link to the Website's homepage (cookshop.biz), provided that:

10.2.1. you do so in a fair and legal way which does not damage or take advantage of our reputation;

10.2.2. you do not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by us where none exists;

10.2.3. any website from which you link must comply with the content standards set out in these Website Terms; in particular paragraph 9;

10.2.4. we have the right to withdraw linking permission at any time and for any reason.

11. DISCLAIMERS

11.1. Website information: While we try to ensure that information on the Website is correct, we do not promise it is accurate or complete. We may make changes to the material on the Website, or to the Service, Products and prices described on it, at any time without notice. The material on the Website may be out of date, and we make no commitment to update that material.

11.2. Allergy, dietary and other product information: We try to accurately copy the item names, descriptions, prices, special offer information, heat and allergenic warnings and other information ("Product Information") from the menus that are provided to us by Restaurants and/or Vendors. However, it is the Restaurants and/or Vendors that are responsible for providing this Product Information and ensuring that it is factually accurate and up-to-date, and we do not undertake any such responsibility. If you are in doubt about allergy warnings, contents of a dish or any other Product Information, you should confirm with the Restaurant and/or Vendor directly before ordering.

11.3. Restaurant and/or Vendor actions and omissions: The legal contract for the supply and purchase of Products is between you and the Restaurant and/or Vendor that you place your Order with. We have no control over the actions or omissions of any Restaurants and/or Vendors. Without limiting the generality of the foregoing, you acknowledge and accept the following by using the Website:

11.3.1. We do not give any undertaking that the Products ordered from any Restaurant and/or Vendor through the Website will be of satisfactory quality or suitable for your purpose and we disclaim any such warranties.

11.3.2. Estimated times for deliveries and collections are provided by the Restaurants and/or Vendors and are approximated and only estimates. Neither we nor the Restaurants and/or Vendors guarantee that Orders will be delivered or will be available for collection within the estimated times.

11.3.3. We encourage all our Restaurants and/or Vendors to accept all Orders and to communicate any rejection promptly, and we will attempt to notify you by email or through other electronic means as soon as reasonably practicable if we reject your order or a Restaurant and/or Vendor rejects your Order. However, we and Restaurants and/or Vendors have the discretion to reject Orders at any time and for any reason.

11.3.4. The foregoing disclaimers do not affect your statutory rights against any Restaurant and/or Vendor.

11.4. Exclusion of terms: We provide you with access to the Website and Service on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, undertakings and other terms in relation to the Website and Service, including any representations, warranties, conditions, undertakings and other terms which might otherwise apply to the Website or Service, or be otherwise implied or incorporated into these Website Terms, by statute, common law or otherwise.

12. LIABILITY

12.1. General: Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these Website Terms affects your statutory rights.

12.2. Exclusion of liability: Subject to clause 12.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if forseeable, arising under or in connection with the Service or the Website (including the use, inability to use or the results of use of the Service or the Website) for:

12.2.1. any loss of profits, sales, business, or revenue;

12.2.2. loss or corruption of data, information or software;

12.2.3. loss of business opportunity;

12.2.4. loss of anticipated savings;

12.2.5. loss of goodwill; or

12.2.6. any indirect or consequential loss.

12.3. Limitation of liability: Subject to clauses 11, 12.1 and 12.2, our total liability to you in respect of all other losses arising under or in connection with the Service or the Website, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed twice the value of your Order or one hundred dollars (USD 100.00), whichever is lower.

12.4. Additional costs: You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of the Website, including without limitation costs relating to the servicing, repair or adaptation of any equipment, software or data that you may own, lease, license or otherwise use.

13. TERMINATION

13.1. Grounds for termination: In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms or revoke any or all of your rights granted under the Terms, if we believe in our sole discretion that:

13.1.1. you have used the Website in breach of paragraph 7.1;

13.1.2. you have posted User Submission and/or Reviews in breach of paragraphs 9.2 or 9.3;

13.1.3. you have breached paragraph 10.2; or

13.1.4. you have breached any other material terms of these Website Terms.

13.2. Obligations upon termination: Upon any immediate termination, you must immediately destroy any downloaded or printed extracts from the Website and cease all access to and use of the Website; and we shall, in addition to any other legal or equitable remedies, immediately revoke all passwords, PIN numbers and account identification issued to you and deny your access to and use of the Website in whole or in part.

13.3. Prior obligations: Any immediate termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Website shall not be liable to you or to any other person as a result of any such suspension or termination.

14. WRITTEN COMMUNICATIONS

14.1. Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website or ordering Products via the Website, you accept that communication with us will be mainly electronic. We will contact you by email or SMS or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

15. EVENTS OUTSIDE OUR CONTROL

15.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Website Terms that is caused by events outside our reasonable control ("Force Majeure Event").

15.2. A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

15.2.1. strikes, lock-outs or other industrial action;

15.2.2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

15.2.3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

15.2.4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

15.2.5. impossibility of the use of public or private telecommunications networks; and

15.2.6. the acts, decrees, legislation, regulations or restrictions of any government.

15.3. Our performance under these Website Terms is deemed to be suspended for the period that any Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring any Force Majeure Event to a close or to find a solution by which our obligations under these Website Terms may be performed despite the Force Majeure Event.

16. ADDITIONAL TERMS

16.1. Privacy and Cookies Policy: We are committed to protecting your privacy and security. All information regarding how and why we use cookies and personal data that we collect from you is described in our Privacy and Cookies Policy. You should review our Privacy and Cookies Policy, which is incorporated into these Website Terms by this reference and is available here.

16.2. Other terms: Other terms and conditions for information will be added where applicable from time to time. All of these are incorporated into these Website Terms by this reference.

16.3. Severability: If any of these Website Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

16.4. Entire agreement: These Website Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.

16.5. No waiver: Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Website Terms will not be interpreted as a waiver of your or our rights or remedies.

16.6. Assignment: You may not transfer any of your rights or obligations under these Website Terms without our prior written consent. We may transfer any of our rights or obligations under these Website Terms without your prior written consent to any of our affiliates or any business that we enter into a joint venture with, purchase or are sold to.

16.7. Headings: The headings in these Website Terms are included for convenience only and shall not affect their interpretation.

17. GOVERNING LAW AND JURISDICTION

17.1. These Website Terms shall be governed by and construed in accordance with the laws of the Republic of Liberia. Disputes or claims arising in connection with these Website Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of Liberian courts.